Privacy Policy

We collect personal data necessary to manage property-related tasks and ensure the smooth operation of tenant services and contractor responsibilities.

For Tenants:

• Full name, contact details (email, phone number)

• Address of the rented property

• Maintenance requests and communication history

• Uploaded media (e.g., photos, videos of issues)

For Contractors:

• Full name, company name (if applicable)

• Email address and phone number

• Assigned jobs, status updates, and communication history

• Uploaded documents, invoices, and work-related media

Device & Usage Data:

• Log data such as IP address, access times, and device type (collected for security and diagnostic purposes)

We use your information to:

• Manage and respond to maintenance requests

• Assign and track contractor work

• Communicate with tenants and contractors

• Maintain safety and housing compliance records

• Support internal administration and audit processes

We do not use your information for advertising or external marketing.

We process personal data based on:

• The performance of our contractual obligations (e.g., tenancy or contractor agreements)

• Legal obligations (e.g., housing standards, health & safety)

• Legitimate interests (e.g., efficient property operations, dispute resolution)

Where applicable, we obtain user consent, especially when collecting photos, videos, or sensitive materials.

We may share data with:

• Internal staff or third-party contractors working under confidentiality agreements

• Cloud-based service providers (e.g., hosting, data storage) with data protection safeguards in place

• Legal authorities, when required by law or regulatory obligations

We do not sell or share your personal data with any third parties for commercial purposes.

Your personal data is stored securely using encrypted servers and secure access controls. We implement appropriate technical and organizational measures in line with industry best practices to prevent unauthorized access, alteration, or disclosure.

We retain your personal data only for as long as necessary to fulfill the purposes described above, including for legal, regulatory, or dispute-resolution requirements. When data is no longer needed, it is securely deleted or anonymized.

In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you

• Request correction of any inaccurate information

• Request erasure (in certain circumstances)

• Object to or restrict certain types of processing

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

You may contact us to exercise these rights.

This app is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

All data is stored within the United Kingdom. If any data is processed outside of the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

We may update this Privacy Policy from time to time. If material changes are made, we will notify users via the App or by other appropriate means. The most current version will always be available at https://www.titerra.com/general-5